Employee Experience has become a buzzword.  It is commonly used that many of us do not pay any attention when it is mentioned, which is mainly in the context of an HR exercise. How relevant is this to a P&L owner and Digital Transformation Leader?

Many find the pace of projects designed to make them more digitally adept and agile to be excruciatingly slow. Why doesn’t all this technology fall conveniently into place? It’s not because of technology. It often fails because of things fundamental to our organizations - the people.